What are the benefits of hiring 350VA
The best thing about contracting with a virtual assistant is that you get instant support of a highly skilled individual, but only when you need the services. Try comparing the costs of hiring someone on staff versus contracting with a virtual assistant. It’s almost double! Using a virtual assistant cuts down on your overhead as well as any employee benefits, taxes, and insurance you would normally be responsible for. There is no wasted downtime; you pay only for the time we spend working on your project or tasks.
What type of virtual assistance do you offer
I offer clients ongoing support through our monthly retainer subscriptions and project based support for those needing occasional help. The Entrepreneur, Small Business and Executive Plans work for most businesses, but we can also customize a package based on your individual needs.. Our services range from Administration and Online Business Management to Marketing and Graphic Design.
Are there any other fees or charges?
There are no other fees or charges, our rates include all costs
Do my hours roll over each month?
On the 10hrs plan or above your hours will roll over for up to 6 months
How will I get charged?
You will only pay for the hours I am working for you of which you will get a monthly breakdown
Do I need to provide office space?
No, I have everything I need to complete your work from my own office. If you have specialised software that your assistant needs to use, I ask that you purchase a copy of the software for my use, or provide me with log in details.
What software and technology do you use?
I use a Mac computer with Microsoft Office (Word, Excel and PowerPoint), Mac Suite (Pages, Numbers and Keynote) and Google Apps (Google Calendar, Contacts).
I use Dropbox for file sharing. Dropbox is a secure file hosting service that offers cloud storage and file synchronization so that you can have a folder of work on multiple computers. Dropbox is also accessible through website and mobile applications.
I use Skype, zoom and WhatsApp for client interaction. Skype allows users to make voice calls over the Internet either directly to another Skype user or to landlines and mobiles. It also offers video calling, IM, mobile chat and low cost international calls.
Internally I use Basecamp to keep track of our to-do-lists. Basecamp is a web-based project management tool, I use to manage our client’s workload, discuss projects and delegate tasks as needed.
Depending on our clients needs I may use other systems such as Xero Accounting, Freshbooks, MailChimp, AWeber, Salesforce, Highrise, YouTube, Facebook, Hootsuite, WordPress and the like.
How do you manage multiple clients?
The key to working with a number of different clients is organisation and scheduling.
All client work is scheduled. This means we block out time in our diaries to work specifically on your tasks and projects. The allocated time allows us to focus 100% on your needs.
The minimum time allocated is 15mins and that might be because we’ve agreed to check your admin email once a day. If we can respond to all the emails within the allocated time we do so, and if needed, we may extended the time, block out a larger amount of time later in the day, or allocate the work to another day.
To help us schedule our time we encourage deadlines and a little bit of routine. If we know you want your expenses entered into your accounting software at the beginning of each new month, we can allocate it as a monthly task that is completed the same time, every month.
Our philosophy is “your business, is our business” and therefore by knowing a little bit about the projects you’re working on, we can be prepared to support you wholeheartedly, as and when you need us.
We do try to keep a little bit of flexibility in our schedule for the unexpected yet urgent tasks that may need to be dealt with.
Will my information be secure with you?
Most definitely! We take your privacy and confidentiality seriously. We respect your confidential and proprietary information, ideas, plans and trade secrets (collectively, “Confidential Information”). We are very conscious not to discuss what you are doing within your business with other clients.
Non-disclosure agreements are signed at the beginning of the working relationship. Your personal and business information will never be shared with or sold to any third party
How quickly will my task be completed?
We are committed to delivering on deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. Our turnaround time is between 24 to 48 hours to complete most tasks. If your project is time sensitive, the deadline will be agreed upon before the work begins.